FAQ's

Who are we?

We are the e Commerce web-site of long-standing outdoor retailer Into the Garden in Texas.  We have launched this website to offer our exceptional products and services to clients not currently served by our retail stores in Dallas and Fort Worth.

How long have you been in business?

We established our business in February, 1993.  We have 30 years’ experience in selling and supporting our great outdoor products.  We are long-standing dealers with each of the manufacturers we represent.  We have significant depth in product knowledge, furniture care, replacement parts and cushions and product warranties.

What does In Stock mean?

In Stock means items in the indicated frame and cushion material are available for purchase in our brick and mortar stores in Dallas and Fort Worth. Only items indicated as In Stock that are purchased on intothegardenoutdoor.com may be returned. Refer to the Cancellation and Returns portion of this website for all the terms and conditions of a return of an In Stock item.

How will my purchase ship?

That depends on the size and weight of the product.  Smaller items will ship UPS or Fed Ex and larger items will ship with a freight carrier of our choice, most likely in a tractor trailer.

When will my purchase arrive?

On the product page for a given item under availability there is an estimation as to when an order will ship.  Any items that are not designated Quick Ship are made to order.  As to these special order items, an exact shipping date cannot be determined until the order ships.  Once the order is placed we will receive an estimated shipping date from the manufacturer based on their current production load and the options specific to your order.  This estimated shipping date will be emailed to you.

What is the product warranty/guarantee policy?

All product warranties and guarantees are extended by the respective manufacturers not by Into the Garden.  Product warranty information will vary based on the specific manufacturer and item. Please refer to each specific product info page or click on the “Manufacturers Warranties” tab for specific warranties.

How much is the shipping cost in the continental United States?

Our shipping is FREE to contiguous states within the United States. 

How much is shipping cost outside of the continental United States?

There will be a shipping surcharge for all orders shipping outside of the 48 contiguous United States.  See Shipping.

How will my product be delivered?

We offer the following freight delivery methods:

1. UPS/Fed Ex – This method applies to items with size and/or weight small enough to be handled by these carriers.  You will be able to tract your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com.
2. Freight Delivery – Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx.  Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery.  There are two freight services that we  offer:

(i)              Curb Side Delivery – This is our standard shipping method of delivery for items with size and/or weight too large for small package carriers such as UPS and FedEx.  The delivery agent will contact you in advance to schedule a delivery time that works for you.  The items will be dropped off on the driveway of the house or street in front of the building and it will be your responsibility to move the items into your desired location.

(ii)            White Glove Delivery – This is a premium delivery service that includes special handling and placement and is not available for all items or in all locations.  If you desire this service please include a request for a quote with your order.

How can I check on order status?

Once we place your order with the manufacturer and the order is confirmed, you will receive an email from us with an estimated ship date. We will also email you once the order ships with tracking information. If you would like any further updates, please email us. We will then contact the manufacturer and email you what you learn. You may not check order status by logging into your account on our website as it is not updated.

Why is my fabric / finish different in person than what I saw on the screen?

There are many factors that go into how a fabric or finish will look on your screen.  The lighting conditions when the picture was taken, the quality of camera and lens used to take the picture, etc.  Your personal monitor settings, and even the angle at which you are viewing the monitor can all influence how the fabric and finish look on the site.  While we do try to provide online samples that are representative of the fabrics and finishes, it is always best to request a swatch, which are provided free of charge.

What is the difference between the different fabric grades?

The fabric grades are primarily a price difference on most items when comparing fabrics by the same manufacturer.  Some fabrics are simply more labor and material intensive to produce than others.  

When will I be notified of my order shipping?

We usually receive tracking information for an order the day after it has shipped and pass that information to you as quickly as we can.

Why did the shipping date change?

All of the dates we give are estimates.  The first date you receive will be the general estimate based on our experience with the specific item or manufacturer.  Once your order enters production we will receive an updated estimate from the manufacturer based on their current production times for the specific items.  You may receive an update if there are any unforeseen production delays as well.  When the items ships you will also receive tracking information as well.  We usually receive tracking information the next business day after an order leaves the manufacturers dock.

Why can’t I get an exact shipping date instead of an estimate?

Any product that is not listed as Quick Ship is made to order.  Because of this there are any number of factors that might result in a shipping delay, from mechanical breakdowns in the production line to human error, even to weather temporarily preventing production or shipping. 

Can you check on the stock a particular manufacturer has for an item?

We can of course ask about stock for a particular item with a particular manufacturer.  However the availability of a particular item may change in between the time we inquire and the time the order is placed. 

Why are items I received slightly different in dimension that what is listed?

The dimensions we use are provided to us by the individual manufacturers.  Every manufacturer has a different tolerance for dimension variations. 

What if I want a fabric that is not listed?

Most manufacturers will allow substitutions of current Sunbrella fabrics and customers own material. However these substitutions will generally be at a grade or two higher than a standard fabric offered by the manufacturer.  Please note your desire for an alternate fabric in your order and we will contact you with pricing.

Will you match this price? 

The prices for Kingsley Bate and Woodard outdoor furniture and accessories contained on this website are the lowest advertised prices allowed on the internet by the respective outdoor furniture manufacturers.  You will not find an item on any other website at a lower price.

These minimum advertised price rules do not apply to items sold in our brick and mortar stores.  Accordingly, regular and sale prices for items in our brick and mortar stores may be lower than those prices contained on this website.

Do you sell replacement parts?

Yes.

Do you charge sales tax?

Only items sold and shipped to destinations in the state of Texas are subject to sales tax